CAN_SPEAK SATURDAY

📘 Vocabulary (B1–B2 – Complaining)

• Complaint – a statement that something is wrong or not satisfactory

• Customer service – the help given to customers

• Refund – money returned after a problem with a product/service

• Exchange – replacing a product with another one

• Faulty – not working properly

• Disappointed – unhappy because expectations were not met

• Rude – not polite

• Apologize – to say sorry

• Unacceptable – not good enough

• Compensation – something (often money) given for a mistake or loss

• Polite / impolite – showing or not showing good manners

• Solve the problem – find a solution

💬 ESL Questions (B1–B2 – Complaining)

1. What are common reasons people complain in daily life?

2. Have you ever complained in a restaurant or shop? What happened?

3. Do you think people complain too much, or not enough?

4. How should customer service workers respond to complaints?

5. Is it better to complain politely or strongly? Why?

6. Have you ever received bad service but stayed silent? Why?

7. What kind of complaints do people make at work or school?

8. Do you think complaining usually solves problems?

9. What’s the difference between complaining and giving feedback?

10. How can people complain without being rude?